Welcome to MID Online. This website is operated by Modesto Irrigation
District (MID). We are located at 1231 11th Street, Modesto,
California; telephone (209) 526-7337.
WEBSITE. BY USING THIS WEBSITE, YOU WILL BE ACCEPTING THESE TERMS OF
WEBSITE. MID MAY MODIFY THESE TERMS AND CONDITIONS AT ANY TIME.
MODIFICATIONS BECOME EFFECTIVE IMMEDIATELY UPON POSTING. PLEASE CHECK
THESE TERMS PERIODICALLY FOR CHANGES.
Description of Service
MID customers can enroll in and access the following services in the MID
Online area of the MID website:
View and Pay Bills. You can view and pay MID bills using MID Online
service. There are no additional fees charged by MID for using our MID
Online service. When you request to pay your MID bills online using MID
Online, MID will debit your credit card or checking account that
accepts electronic debits. To use MID Online, you must accept MID'S MID
Other Services. You may also use MID Online to analyze bills, view
payment and usage history, report account problems and order changes to
account information via a secured communication channel.
Payment Due Date
Your bill becomes delinquent after the due date. If you do not pay all
charges by the due date, MID may shut off your electric service after
giving you proper notice. Payments made on-line will be posted to your
MID account within two business days. Business days are Monday through
Friday, excluding holidays.
Late payment penalty
A late payment penalty of 1.5% or a minimum of $5.00 will be assessed on
any unpaid balance after the due date.
Billing dispute procedure
If you believe your bill is wrong , please request an explanation by
email or by calling MID at (209) 526-7337 within 5 days of receiving
your bill and before the payment due date shown on your bill. After
your call, if you still believe your bill is wrong, you may request an
in-person hearing. MID will not disconnect your electric service while
an investigation of your bill is pending.
User Account. We reserve the right to accept or decline any application
to open a user account and the right to terminate any user account.
The right to use the services of a user account on our website islimited
to you as the enrolling party. You agree to provide accurate and
complete information when opening a user account.
Fraudulent Use. You must safeguard your password to prevent
unauthorized persons from accessing your account information, as you
acknowledge that MID cannot verify the identity of persons using the
service under your password. If you allow others to access your online
account information, you will be responsible for all actions that such
person takes with respect to your account. If you suspect that your
account has been fraudulently used or otherwise compromised, please
notify us immediately by sending us an email message.
Copyright. MID Online is an online information service with MID
retaining copyrights to all text and graphic images. Except as allowed
reproduced, modified, edited, distributed, republished, downloaded, or
transmitted (in whole or in part) in any form or by any means, including
but not limited to electronic, mechanical, photocopying, recording, or
otherwise, without MID's express permission.
You may print copies of the information for your own personal use or
store files on your own computer for your personal use only.
Trademarks. Trademarks, logos, scripts, domain names, URLs and other
identifiers ("Trademarks") used and displayed on the MID website are
registered and unregistered Trademarks of MID and others in the United
States and other countries. No display or use of such Trademarks may be
made without the express prior written permission of MID or other
Trademark owner. You may not use meta tags or any other "hidden text"
utilizing MID's name or Trademarks without the express prior written
permission of MID.
Third Party Sites. Some of the links in this area allow you to leave
the MID website. These third party links are provided for convenience
only. MID is not responsible for the contents of any linked site and
the presence of such links does not imply an endorsement or relationship
between MID and any such third party.
Third parties may not link to the MID website in such a way the pages of
the website are displayed within a frame on a third-party website, or
are otherwise displayed on a browser screen with advertising or other
content not found on the MID website.
No user or third party is authorized to use any software, bots, spiders,
or other information gathering devices or programming routines to
monitor, copy or otherwise "mine" information from the MID website.
Indemnification. You agree to indemnify, defend and hold MID, its
directors, employees, agents shareholders, licensors, suppliers and any
third party information providers for the MID service from and against
all losses, expenses, damages and costs, including reasonable attorneys'
fees, resulting from any violation of these terms and conditions by you
or users of your user account.
Warranties Disclaimed. You expressly agree that your use of this
website is at your sole risk. MID does not make any express or implied
warranties that the service will be uninterrupted, error free, free of
computer viruses or will meet your requirements for quality, security or
Limitation of Liability. MID will not be responsible for any costs or
damages arising either directly or indirectly from any transaction
related to the MID Online service. MID, its affiliates or subsidiaries,
and their directors, employees, agents, successors, or assigns, will
not be liable to you or any third party for any indirect, consequential,
incidental, exemplary, special or punitive damages (including without
limitation damages resulting from lost data, lost profits or costs of
procurement of substitute product or service arising out of or in
connection with the MID website or any of the services available on or
through the MID website.
Governing Law. This agreement shall be governed and construed in
accordance with the laws of California. If any provision of these Terms
of Use is held to be unlawful, void or for any reason unenforceable,
then that provision will be deemed severable and will not affect the
validity and enforceability of the remaining provision.
MID is committed to ensuring that your privacy is protected.
Information provided by you by which you can be identified when using
effective immediately upon posting.
this website only. If you link to other websites, please review the
privacy policies posted at those sites.
If you register to access various services related to your account on
the website, you may be asked to submit personal information such as
your MID account number, name, address, phone number and email address.
You may also be asked to submit additional personal information or
financial information in order to use certain services or perform
transactions related to your customer account.
How We Use Your Information
MID will not collect or maintain your private and personally
identifiable information without your written consent (consent may be
obtained electronically, such as by email). Further, we will not sell,
license or disclose your personal information to any third party
without your consent, unless we are compelled to do so under the law or
to comply with a court order.
In order to provide you with service offered on the website, or to
complete transactions or requests initiated by you on the website, we
may transfer you to outside service provided by third-party operators.
In such cases, we will have agreements with those third parties to
maintain the confidentiality of your personal information and to use it
only to help us serve you. We do not provide your personal information
to third parties for telemarketing, email or direct mail solicitation.
Other than as set forth herein, we will not disclose your personal
information without your consent unless we reasonably believe the
disclosure is essential to the ability of MID to provide services to
you, to comply with the law, collect unpaid bills, obtain and provide
credit reporting information or resolve customer disputes.
Once you login to MID Online, any account information you enter or that
is displayed in your browser window is secured using an industry
standard security technology known as Secure Sockets Layer ("SSL"). By
using SSL, we attempt to safeguard the confidentiality of your personal
and financial information. Your browser must be capable of supporting
SSL. Please check with your browser manufacturer for details.
Privacy Contact Information
Phone #: (209) 526-7337
Toll free phone #: (888) 335-1643